Sammi LEW Cleaning Services LLC - professional Airbnb, residential, and commercial cleaning in DFW and Champaign,Urbana

Facts & question's

The Ins And Outs of How We Do Business

We know you might have a few questions before booking your clean — and we’re here to make things simple! Below you’ll find answers to the most common questions our clients ask about scheduling, billing, and what to expect during your cleaning. If you don’t see your question here, feel free to contact us anytime — we’re always happy to help.

Frequently asked questions

❓ What areas do you serve?

We proudly serve the Dallas–Fort Worth, TX and Champaign–Urbana, IL areas and surrounding communities.

❓ What types of properties do you clean?

We specialize in residential homes, Airbnb rentals, offices, post-construction sites, and vacation properties.

❓ Do I need to be home during the cleaning?

Nope! Most clients aren’t home. Just make sure we have safe entry instructions (key, code, or lockbox).

❓ What cleaning products do you use?

We use high-quality, non-toxic, professional-grade cleaners. You can also request eco-friendly or fragrance-free products.

❓ Do I have to provide supplies or equipment?

No, our team brings everything — vacuum, mop, products, and fresh cloths. You can specify preferences when booking.

❓ How do I book a service?

Use the Book Now button on our site, call/text us, or fill out the Free Quote form. We’ll confirm within 24 hours.

❓ What payment methods do you accept?

We accept cash, credit/debit, Zelle, PayPal, and Cash App. Payment is due the day of service unless billed through a contract.

❓ What happens if I need to cancel or reschedule?

We ask for at least 24 hours’ notice to avoid a cancellation fee. Emergencies happen — just keep us updated!

❓ Do you offer satisfaction guarantees?

Absolutely 💯 — if something’s not right, let us know within 24 hours, and we’ll make it right for free.

❓ Are you insured?

Yes, we’re a fully insured business with coverage for property and liability protection.

❓ How far in advance should I book?

For best availability, we recommend scheduling 3–5 days in advance. Same-day options are available for an extra fee.

💲 Billing & Pricing💲

“Fair, Simple Pricing—Made with You in Mind”

We like to keep things simple and transparent. Our plans are designed to give you great value without the fine print—just clear pricing that fits your needs. You’re always in control, and you can update or manage your billing anytime.

⏱️ Time & Additional Charges

We accept cash, debit/credit cards, Zelle, Venmo, Cash App, and PayPal.
For recurring clients, invoices can be sent weekly or monthly. Payment is due upon completion of service unless otherwise arranged.

❌ Cancellation Policy

We understand things come up! Please notify us at least 24 hours before your appointment to reschedule or cancel.

Same-day cancellations may be charged 50% of the service rate to cover team scheduling and travel.

🧾 Refund Policy

💳 Payments Accepted

All pricing is based on estimated cleaning durations.
If additional time is needed to complete the job beyond the quoted estimate, an hourly rate of $60 per cleaning professional will apply.
We’ll always confirm with you before continuing so you know the total cost upfront.

Refunds are handled on a case-by-case basis. If an issue cannot be resolved with a re-clean or service credit, we’ll process a refund promptly.

📅 Recurring Billing (for weekly/biweekly clients)

Invoices are automatically generated through Wix Payments or PayPal and can be paid online. You’ll receive reminders before each cleaning.

🌟 Satisfaction Guarantee

Your happiness is our top priority. If you notice any area we missed, contact us within 24 hours, and we’ll return to fix it — free of charge.